This policy explains how OFF HOURS uses personal information when you visit our website, contact us, sign up for updates or submit a review.
OFF HOURS is operated by HOUSE SEVEN LONDON LTD, which is responsible for the personal information described in this policy.
Registered office and correspondence address: 124 City Road, London, EC1V 2NX, United Kingdom.
You contact us
Information involved: Your name, contact details and the information you include in your message.
Purpose and legal basis: To respond to your enquiry, relying on our legitimate interest in answering questions and providing support. Where relevant, we also process information to take steps at your request before entering into a contract.
You sign up for emails
Information involved: Your email address and information recording your sign-up.
Purpose and legal basis: To register your subscription and send the updates you request when our newsletter launches. We rely on your consent, which you can withdraw at any time.
You submit a recipe rating or review
Information involved: Your star rating, the recipe, display name and written review where provided, submission date, a randomly generated submission identifier and moderation status.
Purpose and legal basis: To moderate submissions, publish approved reviews, calculate recipe ratings and help prevent duplicate submissions. We rely on our legitimate interest in providing useful recipe feedback and preventing misuse.
You accept Google Analytics
Information involved: Cookie identifiers, pages viewed, session information, device and browser information, and approximate location.
Purpose and legal basis: To understand how visitors use our website and improve it. We rely on your consent, which you can withdraw through our Cookies page.
You browse our website or use its forms
Information involved: Technical information such as your IP address, browser and connection information, and security verification tokens.
Purpose and legal basis: To deliver the website and protect it against bots, spam and abuse, including through Cloudflare Turnstile. We rely on our legitimate interest in operating a reliable and secure website.
Framer also provides basic traffic statistics using its built-in analytics. It does not use analytics cookies or persistent visitor identifiers. Read our Cookie page for more information.
Online purchasing is not currently available on this website. We will update this policy before introducing checkout.
We collect and store newsletter sign-up details so that we can send the updates you have requested when our newsletter launches. You can withdraw your sign-up by contacting us. Every marketing email will include an unsubscribe option once sending begins. We may retain a minimal record of your unsubscribe request to ensure we respect your choice.
You can submit a recipe star rating without providing a display name or written review. If you submit a written review, a display name is required. Submissions are reviewed before publication. Approved written reviews display your chosen name, rating, review and submission date. Approved star ratings also contribute to the recipe’s overall rating. Please do not include private or sensitive information in your display name or review. Contact us if you would like to request removal of your submission.
We use service providers to operate our website and support the activities described in this policy. These include Framer for website hosting and built-in analytics, Google for optional Google Analytics, cloud storage providers for newsletter sign-up records, and Supabase for storing and managing recipe ratings and reviews.
We use Cloudflare Turnstile to protect our submission forms against bots, spam and abuse. Cloudflare processes technical information, including IP addresses and browser and connection signals, on our behalf to provide this protection. It also acts as an independent controller when using these signals to improve Turnstile’s bot detection. Further information is available in Cloudflare’s Turnstile Privacy Addendum.
We may also disclose relevant information to professional advisers or authorities where required by law or necessary to establish, exercise or defend legal claims.
We keep personal information only for as long as needed for its purpose, taking account of legal obligations and disputes.
• Enquiries: normally up to 12 months after resolution.
• Newsletter subscriptions: while you remain subscribed. We review the list annually and retain a minimal unsubscribe record for as long as needed to respect your choice.
• Ratings and reviews: approved submissions while the recipe remains published and the feedback remains useful, reviewed annually. Rejected submissions are deleted within 90 days of rejection; pending submissions are reviewed or deleted within 90 days of receipt.
• Google Analytics: event data is retained for two months and user data for 14 months. The user-data retention period restarts when you return and generate new analytics activity. Expired data is deleted through Google’s monthly deletion process. Aggregated reports may remain available longer. These periods are separate from cookie expiry.
• Cookie preferences: valid for six months in your browser, after which we ask you to choose again.
• Security and hosting logs: retention varies by provider and record type.
Depending on the circumstances, you can ask to access, correct or erase your personal information, restrict its use, object to processing based on legitimate interests, or receive certain information in a portable format. You can object to direct marketing at any time.
Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal. To change your analytics choice, visit our Cookies page.
Contact us using the details above to make a request. We may need information to verify your identity. Some rights are subject to exceptions.
You can also complain to the UK Information Commissioner's Office: ico.org.uk/make-a-complaint.
We will update this page when our use of personal information changes and revise the date above. Where appropriate, we will bring significant changes to your attention.
